Find my Order
Thanks for being an efavormart customer. We've made our industry leading, hassle-free return process as quick & simple as possible!
1). Enter your Order Email & Order Number (I.E. 1234567EFMT), then press search.
2). Select the product, quantity & return reason, then press submit.
3). Select either Credit or Refund, return label or not, then press submit.
4). You'll get an email confirmation in under 15 minutes, along with return label if requested.
Thank you for your return request
To make sure that we can process your return
as quickly as possible please follow these steps when
returning your package.
Make sure all of the returned items are in the box with the invoice.
You will receive a confirmation email as soon as the items is processed.Please allow 2-3 business days once the item is received to process the refund. You can track the status of the return here.
If you have any questions
Please contact us at sales@efavormart.com
Your account is not active.
In order to proceed for returning items, you need to accept account invitation. Please press “Yes” button to proceed.
“ Thank you”
Please refer to your email to account activation. Please activate it and then come back to proceed with your return.
Returns Information
Our Hassle-Free Returns Promise
Unlike other retailers, we won't penalize you for a return. There's no restocking fee, no deductions & we even offer FREE return labels for your convenience on orders returned for credit!
FREE Returns For Credit
FREE returns for store credit within 180 days of delivery, we cover the return costs! We're with you all the way, so go ahead, shop with confidence!
Returns For Refund
Refund to same payment used, accepted within 60 days of delivery.
Processing Time
Please allow 3-5 business days after returns are received by us.
Return Status
Log into account, go to Orders. Scroll down to bottom to see Return Order History.
Return Labels
For store credit, return labels are FREE.
For refunds, we provide return labels as an option for you to use. In almost all cases, using our return labels is more cost-effective than shipping the item yourself.
Personalized Items
Unfortunately, custom made items can't be returned.
International Customers
Please Contact our Live Chat